Terms & Conditions

1. Acceptance of Terms

By accessing our website, requesting quotes, or engaging our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.

These terms apply to all users of our website and clients of Elevate Safety Solutions, including businesses, property managers, landlords, and individuals seeking fire safety services.

2. Service Description

Elevate Safety Solutions provides the following professional fire safety services:

Fire Risk Assessments

• Comprehensive fire risk evaluations for all property types
• Detailed written reports with recommendations
• Compliance with Regulatory Reform (Fire Safety) Order 2005
• Regular review and update services

Fire Door Inspections

• Visual and functional inspections of fire doors
• Compliance checks against BS EN standards
• Detailed inspection reports and certificates
• Remediation recommendations

Fire Safety Consultancy

• Expert advice on fire safety compliance
• Fire strategy development
• Training and guidance for staff
• Ongoing support and consultation

Compartmentation Surveys

• Assessment of fire compartmentation systems
• Identification of breaches and defects
• Compliance with building regulations
• Remediation specifications

3. Booking and Cancellation

Booking Process

• All bookings must be confirmed in writing (email or signed quote)
• A booking is confirmed upon receipt of our written acceptance
• Payment terms will be specified in the booking confirmation
• Access requirements must be clearly communicated at booking

Cancellation Policy

• Client Cancellations: 48 hours notice required for cancellations without charge
• Late Cancellations: Cancellations with less than 48 hours notice may incur a 50% charge
• No-Shows: Full service charge applies if access is not provided at scheduled time
• Rescheduling: Free rescheduling with 48 hours notice, subject to availability

Access and Preparation

Clients are responsible for:

• Providing safe access to all areas requiring inspection
• Ensuring health and safety requirements are met
• Providing accurate property information
• Having authorized personnel available during inspections

4. Payment Terms

Payment Methods

• Bank transfer (preferred method)
• Credit/debit card payments
• Cheque payments (by arrangement)
• Direct debit for recurring services

Payment Terms

• Standard Terms: Payment due within 30 days of invoice date
• New Clients: Payment may be required in advance
• Large Projects: Payment schedule agreed in writing
• Late Payments: Interest charged at 2% per month on overdue amounts

Pricing

• All prices quoted exclude VAT unless stated otherwise
• Prices valid for 30 days from quote date
• Additional charges may apply for out-of-hours services
• Travel costs included within reasonable distances

5. Liability Limitations

Professional Indemnity

We maintain professional indemnity insurance and public liability insurance as required for our services. Our liability is limited to the coverage provided by these policies.

Limitation of Liability

• Our total liability is limited to the value of services provided
• We exclude liability for consequential or indirect losses
• We are not liable for losses arising from client's failure to act on recommendations
• Time limits apply to claims - must be made within 12 months of service completion

Client Responsibilities

Clients are responsible for:

• Acting on fire safety recommendations in a timely manner
• Maintaining fire safety measures between assessments
• Ensuring staff are trained on fire safety procedures
• Providing accurate and complete information

6. Warranties and Disclaimers

Service Warranties

We warrant that our services will be:

• Performed by qualified and competent professionals
• Conducted in accordance with current industry standards
• Delivered with reasonable skill and care
• Compliant with relevant regulations and guidelines

Disclaimers

• We cannot guarantee that fire risks will be completely eliminated
• Recommendations are based on conditions observed at time of inspection
• Changes to property or use may affect fire safety recommendations
• Regular reviews and updates of assessments are recommended

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Elevate Safety Solutions and is protected by copyright and other intellectual property laws.

• You may not reproduce, distribute, or modify our content without permission
• Reports and assessments provided to clients may be used for their business purposes
• Clients may not resell or redistribute our reports to third parties
• Our methodologies and processes remain our proprietary information

8. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently:

Initial Resolution

• Contact us directly to discuss any concerns
• We will investigate and respond within 10 working days
• Most issues can be resolved through direct communication

Formal Procedures

• If direct resolution fails, we may suggest mediation
• Professional arbitration may be used for technical disputes
• Legal proceedings would be a last resort

9. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Our services are provided in accordance with UK fire safety regulations, including the Regulatory Reform (Fire Safety) Order 2005 and relevant British Standards.

10. Contact Information

For questions about these terms and conditions or our services, please contact us: