Privacy Policy

1. What Data We Collect

We may collect the following types of personal data:

Contact Information

• Name and job title
• Email address
• Phone number
• Company name and address
• Property details for assessments

Technical Information

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referral source

Service-Related Information

• Fire safety assessment requirements
• Property type and size
• Preferred appointment times
• Special requirements or access needs

2. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide fire safety assessments, inspections, and consultancy services
• Communication: To respond to your inquiries and provide quotes
• Appointment Scheduling: To arrange and confirm service appointments
• Customer Support: To provide ongoing support and follow-up services
• Legal Compliance: To comply with fire safety regulations and reporting requirements
• Website Improvement: To analyze website usage and improve user experience
• Marketing: To send relevant updates about our services (with your consent)

3. Data Retention

We retain your personal data for the following periods:

• Contact inquiries: 2 years from last contact
• Service records: 7 years (to comply with fire safety regulations)
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)
• Financial records: 7 years (HMRC requirements)

4. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details in Section 8.

5. Cookie Policy

Our website uses cookies to improve your browsing experience. We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

We use Google Analytics to understand how visitors use our website. These cookies help us improve our website performance.

Marketing Cookies

These cookies may be used to show you relevant advertisements on other websites (with your consent).

You can control cookie settings through your browser preferences or by contacting us.

6. Third-Party Sharing

We may share your personal data with third parties only in the following circumstances:

• Service Providers: Trusted partners who help us deliver our services (e.g., scheduling software, email providers)
• Legal Requirements: When required by law, regulation, or court order
• Emergency Situations: To protect health, safety, or prevent fraud
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We never sell your personal data to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and staff training
• Regular backup and recovery procedures
• Incident response procedures

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):www.ico.org.uk